ab388's Privacy Policy —
Your information is safe with us
ab388 treats the protection of your personal information as its highest priority. This policy describes how we collect, use, and keep your information secure.
This privacy policy ("Policy") applies to all users of the ab388 platform. When you use the ab388 website, create an account, or use our services, you are considered to have accepted the terms of this policy.
We commit that the information you provide will only be used for the purposes stated in this policy and will never be sold to any third party. Protecting your privacy at ab388 is our core responsibility.
1 What information we collect
ab388 collects various types of information from users to operate its services. This information falls into two main categories.
A. Information you provide directly
When you open an account at ab388 or contact us, you voluntarily provide the following information:
- Full name and date of birth — required for identity verification
- Email address and mobile number — for account communication and security verification
- Payment information — for processing financial transactions (bKash, Nagad, Rocket, or Upay number)
- National ID card or passport details — for confirming age and identity
- Messages and complaints sent via live chat or email
B. Automatically collected information
When you use our platform, certain information is collected automatically:
- IP address and device type (mobile, desktop)
- Browser type and operating system
- Site browsing history and cookie data
- Login time, session information, and duration of time spent on the site
- Gaming activity and betting history
2 Purpose of using information
ab388 uses collected information for the following legitimate purposes. Each purpose is specific, and your information is not used beyond what is stated here.
Account management
Information is used to create, verify, and manage accounts. This includes login security, password recovery, and account protection.
Financial transactions
Payment information is used to process deposits and withdrawals. Our minimum deposit amount is ৳100 and the minimum withdrawal is ৳500.
Security and fraud prevention
Log data and behavioral information are analyzed to detect suspicious activity and prevent unauthorized use of accounts.
Customer support
Contact information and session history are used to resolve your issues and provide assistance. Our support team is active 24/7.
Service improvement
Your browsing experience is analyzed to improve the platform's functionality and usability, so you get a better experience at ab388.
Important notifications
Your contact information is used to inform you of security updates, policy changes, and other important account-related information.
3 Information storage and security
ab388 takes the highest technical measures to secure your information. Below is a detailed description of our security methods.
Data security measures
- SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
- Secure servers: Your information is stored in secured data centers where regular security audits are conducted.
- Access control: Only authorized personnel can access your information, and only when necessary.
- Two-step verification: An additional verification process is activated when a suspicious login attempt is detected.
- Regular backups: Secure backups are maintained regularly to ensure the safety of data.
Data retention period
We retain your information for as long as your account remains active. After account closure, certain information may be retained for a specific period for regulatory compliance and fraud prevention purposes. Once the required period has passed, the information is securely deleted.
4 Sharing information with third parties
ab388 never sells your personal information to third parties for commercial purposes under any circumstances. However, information may be shared in a limited way in specific situations.
When information is shared
- With bKash, Nagad, Rocket, and Upay for payment processing — only the information necessary to complete the transaction
- Under legal obligations, by order of the government or a court
- With security agencies assisting in fraud investigations
- With technical service partners — who are bound by strict confidentiality agreements
When information is not shared
- With advertising or marketing companies
- With competing online platforms
- With any individual or organization without your consent
- With data brokers or information trading companies
5 Cookies and tracking technology
ab388 uses cookies and similar tracking technologies to provide the best user experience.
Types and use of cookies
- Essential cookies: These cookies are essential for maintaining login sessions, storing security tokens, and completing payment processes. Without them, the platform will not function properly.
- Performance cookies: These cookies are used to measure how well different parts of the site are working and to identify errors.
- Preference cookies: These cookies are used to store your language preferences, display settings, and other personal preferences.
6 Your rights and controls
As a user of ab388, you have the following rights regarding your personal information. We respect these rights and are committed to responding to your requests.
Right to access
You can request to know what information we hold about you.
Right to correction
If any of your information is inaccurate, you can request a correction.
Right to erasure
In certain circumstances, you can request that your information be deleted.
Right to object to processing
You can object to the processing of your information for specific purposes.
Right to data portability
You have the right to receive a copy of your information in a structured format.
Right to restrict processing
In certain circumstances, you can request that the use of your information be limited.
To exercise these rights, email us at [email protected] or contact us via 24/7 live chat. We will review your request promptly.
7 Protection of minors' information
ab388 strictly prohibits minors (those under 21 years of age) from opening accounts. Our platform is intended only for individuals aged 21 or above.
Age verification process
We verify age at the time of account creation. If we have any reason to suspect that a user is a minor, we will request additional identity verification and suspend the account if necessary.
If you become aware that a minor is using our platform, please notify us immediately at [email protected].
8 Policy changes and updates
ab388 reserves the right to update this privacy policy as needed. If significant changes are made to the policy, we will notify you in the following ways:
- A notification will be sent to your registered email address.
- The next time you log in to ab388, a notification about the changes will be displayed.
- The "Last updated" date at the top of this page will be changed.
If you continue to use ab388 after the changes, it will be assumed that you have accepted the updated policy. We therefore recommend reviewing this policy periodically.
9 International data transfer
ab388 primarily serves users in Bangladesh. Our technical infrastructure may operate on servers located in various countries. Regardless of where your information is stored or processed, we ensure the same standard of protection described in this privacy policy.
10 Responsible gaming and data protection
ab388 is committed to responsible gaming. In this context, we monitor users' gaming behavior and provide support when signs of problematic behavior are detected. Information collected for this purpose is kept strictly confidential.
To learn more about responsible gaming, visit our responsible gaming guidelines page.
11 Privacy contact
If you have any questions, concerns, or complaints about this privacy policy, contact ab388. Our team is able to provide support in both Bengali and English.
Live Chat Support
Use our live chat for instant assistance:
Available 24/7 — in Bengali and English
Enjoy a safe experience at ab388
We ensure your privacy and security, serving as Bangladesh's trusted online betting platform.